Please note our Returns Policy, as listed on our Terms & Conditions of Service page (https://halsteddesign.com/pages/terms-conditions-of-service).

Kindly note that this policy forms part of the Ardmore Design Terms & Conditions of Service, and words defined in those terms have the same meaning in this policy unless the context indicates otherwise.

1. Unwanted Products & Exchanges

At Ardmore, we seek to offer a seamless return and exchange process that matches the effortless elegance of our products. We recognize that our esteemed clients may occasionally need to return a product, and we are committed to making this process as straightforward as possible.

You may return or exchange your purchase by sending it to our designated address, provided that all of the following criteria are satisfied:

• The product remains undamaged and unused, with the original labels intact.
• The product retains its original, unspoiled packaging.
• No accessories or parts of the product are missing.
• The product isn't listed as ineligible for return in Section 3.
• The product is returned to Ardmore within 30 days of purchase, or within 7 days for products bought on sale.

Should you wish to return or exchange a product due to reasons beyond what could be reasonably inferred from its appearance and description on our website, the expense of sending the product back to Ardmore will be your responsibility.

After the initial 30-day return window (or 7 days for sale items), a product may only be returned or exchanged if it proves defective within 6 months of receipt, provided that the defect wasn't caused by any damage inflicted on the product. In case of defects, please refer to Section 5.

Once we've received and evaluated the returned item, should it meet all of our return conditions, we will issue a voucher equal to the product's purchase price or a refund, if preferred. However, we do reserve the right to decline a return if the product is in a damaged, unsalable state or missing any parts.

We've introduced a convenient collection service for unwanted products. Ardmore will arrange for the pick-up and shipment of the product, offering a refund of the purchase price minus the value of the return shipping. This service is designed to ease the burden of the return process, allowing you to enjoy your Ardmore shopping experience to its fullest.

We cherish your continued patronage and trust in Ardmore and are always here to address any queries or concerns regarding our returns policy.

2. Incorrect Orders

If the incorrect product is delivered, or if the product received does not reasonably match the description given from its presentation and description on our website, please notify us right away, in order for us to collect the incorrect product at no charge. After inspecting the product and validating the return, we will re-deliver the correct product as soon as is possible and if the correct product is available, or issue a credit with the purchase price of the product, or a refund if preferred.

Please note that incorrect products which have been used or damage may be refused for return or exchange, and that the 5 conditions for return as set out in Section 1 above shall apply in the case of incorrect orders also.

3. Products not eligible for return or exchange

The following shall not be eligible for a refund, exchange, or credit:

Cut fabric sold by the metre (unless the product contains a material defect as described in Section 5)
Products marked "Final Sale";
Damaged or used products;
Vouchers and coupons.

4. Products damaged on delivery

Should a product be damaged at the time of delivery or collection, please notify us right away by contacting us via our website's contact page. We will arrange for the damaged product to be collected at no charge, and after we have inspected the product, we will arrange to replace the product as soon as possible, or issue a credit to the value of the purchase price if no replacement is possible, or issue a refund if preferred. 

5. Defective Products

A product is deemed defective if a material imperfection or flaw exists in the product’s materials and components or in its manufacture, which makes the product less acceptable than what one would be reasonably entitled to expect.

The following will not be regarded as defects and will not entitle the purchaser to a return under Section 5:

Faults resulting from normal wear and tear;
Damage arising from negligence, abuse by the user, or incorrect usage of the product;
Damage arising from electrical power surges or sea air corrosion;
Damage arising from overexposure to sunlight;
Damage arising from failure to adequately care for the product;
Damage arising from alterations made to the product;
Where the specifications of the product, while accurately described on the Website, or the intended use of the product, do not suit the purchaser’s own expectations or intended use.

6. Charges

If a product is returned to us, for whatever reason as contemplated in the above sections, but not all products or accessories or parts of the purchase are returned, Ardmore Design reserves the right to refuse the return, or only to replace the item returned, or to estimate the value of the missing goods and issue a credit or refund in respect only of the returned item. Additionally, if a product is returned to us which does not comply with the above sections of this policy, Ardmore Design shall not bear the costs of having the product collected from or returned to the purchaser.