Shipping policy
At Ardmore, we're passionate about offering an exceptional service that mirrors the high standards of our luxury homeware, fashion, and collectable ceramic art. We understand the importance of ensuring our meticulously crafted pieces arrive safely and promptly at your doorstep, wherever that might be in the world.
Complimentary Shipping
We are committed to enhancing your shopping experience with Ardmore. To this end, we offer complimentary shipping for all our online orders. We take pride in ensuring the journey of our products from our home base in KwaZulu-Natal, South Africa, to your home, is as seamless as possible.
International Orders Placed within South Africa
Ardmore appreciates and celebrates our global clientele. However, for customers placing orders from within South Africa for international delivery, we need to account for the additional logistics and shipping expenses. In these specific instances, Ardmore reserves the right to hold the order and charge an additional shipping fee.
The additional fee, which aligns with the cost of shipping to the designated international address, must be paid by the customer before the order is dispatched. Our team will liaise directly with the customer to facilitate this payment, ensuring the process is clear and transparent.
Delivery Times
Upon receipt of your order, we aim to process it as quickly as possible. Please allow 2-3 business days for us to prepare your order for shipment. Following dispatch, delivery times will vary depending on your location. You will be provided with tracking information so you can monitor your package’s progress from our hands to yours.
At Ardmore, we strive to make your shopping experience as exceptional as the products we craft. Our customer service team is always available to address any questions or concerns you may have regarding our shipping policy. Thank you for your continued support of Ardmore, and we look forward to bringing a piece of African luxury to your home.